Live Medical Answering Service

Answering every call is next to impossible for busy medical professionals

  • Live person 24 hours per day, 7 days per week, 365 days per year. Friendly, caring and proficient agents to ensure that your patients reach a live person round the clock.

  • Call screening and message forwarding using multi-channel transmission e.g. text messaging, email, pager, fax and call patching.

  • Customized call flow. Urgent calls are directly transferred to you or a specified contact. You determine which calls are urgent and which are routine. We customize your call preference to appear like an extension of your office.

  • Also available upon request, Appointment Scheduling and Confirmation.

Medical Office Virtual Assistant (MOVA)

Delegate your back-office administrative tasks so you can focus on what you do best, providing care for your patients

  • PATIENT PRE-SCREENING
    Insurance eligibility verification. Prior authorization for procedures and tests.
  • VITAL INFORMATION MANAGEMENT
    Managing and filtering of Lab results, E-Records, Email Inbox, Fax Inbox/Virtual fax.
  • MEDICAL DATA ENTRY / CODING
    Convert written notes to electronic version. Filling out on-line forms.
  • PATIENT FOLLOW UP
    Patient reminders of appointments, vaccines and prescription. Post visit follow up calls.
  • OTHER SERVICES. Patient concierge service. Receptionist / switchboard operator.
     

Other Healthcare support services

We can customize solutions for your medical practice or business and be an extension of your office. 

  • Customized back-office administrative work
    Contact us to let us know of your other back-office administrative needs and we can customize a solution for you.
  • Website development for healthcare offices and businesses
    Have a presence in the internet. We provide website development, hosting and maintainance for your medical practice/business.
  • Call center seat leasing and solutions
    Extend your office/business and stop worrying about other ancillary items such as equipment, telephones, utilities and rentals.

CAS

Answering every call is next to impossible for busy professionals and businesses. Our experienced agents together with our automated call handling technology ensures your inbound message is handled professionally.

  • Starter.
    50 inbound calls per month. Messages in excess of 50 call limit is charged $0.95 per call.

  • Professional
    100 inbound calls per month. Messages in excess of 100 call limit is charged $0.95 per call.

  • Enterprise
    500 inbound calls per month. Messages in excess of 500 call limit is charged $0.95 per call.
     

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