Live Medical Answering Service

Answering every call is next to impossible for busy medical professionals

  • Live person 24 hours per day, 7 days per week, 365 days per year. Friendly, caring and proficient agents to ensure that your patients reach a live person round the clock.

  • Call screening and message forwarding using multi-channel transmission e.g. text messaging, email, pager, fax and call patching.

  • Customized call flow. Urgent calls are directly transferred to you or a specified contact. You determine which calls are urgent and which are routine. We customize your call preference to appear like an extension of your office.

  • Also available upon request, Appointment Scheduling and Confirmation.

Medical Office Virtual Assistant (MOVA)

Delegate your back-office administrative tasks so you can focus on what you do best, providing care for your patients

  • PATIENT PRE-SCREENING
    Insurance eligibility verification. Prior authorization for procedures and tests.
  • VITAL INFORMATION MANAGEMENT
    Managing and filtering of Lab results, E-Records, Email Inbox, Fax Inbox/Virtual fax.
  • MEDICAL DATA ENTRY / CODING
    Convert written notes to electronic version. Filling out on-line forms.
  • PATIENT FOLLOW UP
    Patient reminders of appointments, vaccines and prescription. Post visit follow up calls.
  • OTHER SERVICES. Patient concierge service. Receptionist / switchboard operator.
     

Other Healthcare support services

We can customize solutions for your medical practice or business and be an extension of your office. 

  • Customized back-office administrative work
    Contact us to let us know of your other back-office administrative needs and we can customize a solution for you.
  • Website development for healthcare offices and businesses
    Have a presence in the internet. We provide website development, hosting and maintainance for your medical practice/business.
  • Call center seat leasing and solutions
    Extend your office/business and stop worrying about other ancillary items such as equipment, telephones, utilities and rentals.

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